Privacy Policy m nova88 – How We Protect Your Information

m nova88 (hereinafter referred to as "we", "the platform", or "m nova88") is the data controller for all personal information collected through the platform at the domain mnova88.click and any associated applications. As data controller, we are responsible for ensuring that all personal data is processed in accordance with recognised data protection principles and industry best practices.

This Privacy Policy applies to all information collected through:

• Official website m nova88 at mnova88.click
• Any mobile application m nova88 officially published
• Interactions with our customer support team via live chat, WhatsApp, or email
• The registration process, KYC verification, and financial transactions conducted through the platform

This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy m nova88, all of which form part of the overall agreement between you and our platform.

m nova88 only collects data that is necessary to provide our members with a safe, compliant, and quality service. We do not collect excessive or irrelevant data beyond what is needed to operate the platform.

Data you provide directly:

• Registration information: Full name, identity card number (MyKad) or passport, date of birth, Malaysian phone number, and email address.
• KYC documents: A copy of your identity card or passport submitted for identity verification. These documents are stored with the highest level of encryption.
• Financial information: Digital wallet account numbers (Touch 'n Go eWallet, GrabPay, DuitNow) or bank account details used for deposits and withdrawals. We do not store your banking passwords or wallet credentials.
• Communication records: Your interaction history with the customer support team via live chat, WhatsApp, or email, for quality control and dispute resolution purposes.

Automatically collected data:

• Platform activity data: Betting history, deposits, withdrawals, game types played (football, baccarat, slots, badminton, e-sports), and activity times.
• Technical data: IP address, web browser type, device operating system, and login session data for security purposes and detection of suspicious activity.
• Cookie data: Session information, user preferences, and analytics data that help us improve the user experience on the platform m nova88.

m nova88 uses your personal data only for legitimate purposes necessary to provide the platform's services. We do not process your data for any purpose beyond those stated below without first obtaining your additional consent.

Primary purposes of data use:

• Account management: Creating, maintaining, and securing your account m nova88 yours. This includes the login process, session verification, and password management.
• Transaction processing: Processes deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX (Maybank2u, CIMB Clicks), Boost, and ShopeePay, as well as withdrawals to the same payment methods. This covers payment verification, fraud prevention, and financial record-keeping.
• Provision of gaming services: Gives you access to all game categories on m nova88 — Sports Betting, Live Casino, slots, baccarat, badminton, and e-sports — and recording activity history for dispute resolution purposes.
• Customer support: Providing effective and relevant assistance when you contact the support team m nova88. Interaction records help us resolve issues more efficiently, as our staff can refer back to the context of previous conversations.
• Security & fraud prevention: Detecting and preventing suspicious activity, identity fraud, money laundering, and platform abuse.
• Account-related communications: Sending important account-related notifications such as deposit confirmations, successful withdrawal alerts, terms updates, and security notices.
• Responsible gambling: Monitoring activity patterns to identify signs of addiction or unhealthy usage, and providing appropriate interventions through deposit limit or time limit tools.
• Platform improvements: Analysing usage patterns on an aggregate (not individual) basis to improve interface design, platform speed, and the relevance of promotions offered to Malaysian members.

m nova88 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is only shared in limited, lawful circumstances as outlined below.

Recognised service providers: We may share necessary data with third-party service providers who help us operate the platform — including payment service providers (in the context of processing your transactions via TNG eWallet, GrabPay, or FPX), game providers (Pragmatic Play, PG Soft, and others in the context of verifying game sessions), and cybersecurity services. All these service providers are bound by strict confidentiality agreements and may only use the data for the specified purposes.

Legal requirements: m nova88 may be required to disclose your personal information to the relevant authorities if compelled by a court order, directive from a financial regulatory body, criminal investigation, or applicable legal compliance requirements. In such circumstances, we will notify you where permitted to do so by law.

Protection of legal rights: In cases of legal disputes, insurance claims, or actions to prevent fraud and money laundering, m nova88 may be required to disclose relevant information to the parties involved or our legal advisors.

m nova88 implement multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or accidental disclosure.

Technical security measures:

• 256-bit SSL Encryption: All data transmitted between your browser and our servers m nova88 encrypted using TLS/SSL protocol with 256-bit keys — the same standard used by Malaysia's major banks.
• Stored data encryption: Sensitive information such as KYC documents and transaction records is encrypted at rest in our database using AES-256 encryption.
• Multi-layered access controls: Only staff who require access to specific data to carry out their authorised duties may do so. All access is monitored and audited on a regular basis.
• Continuous security monitoring: An automated monitoring system operates 24 hours a day to detect and contain any unauthorised access attempts or suspicious activity in real time.
• Two-factor authentication (2FA): Internal systems m nova88 use 2FA for all staff access to sensitive data.
• Regular backups: Data is backed up regularly to separate secure servers to ensure operational continuity and data recovery in the event of an emergency.

Organisational security measures:

• Mandatory cybersecurity awareness training for all staff m nova88.
• Strict access control policies based on the need-to-know principle.
• Internal and external security audits conducted on a regular basis.
• Established incident response procedures to address any data breach swiftly and effectively.

While we take all reasonable steps to protect your data, no security system can be guaranteed to be completely infallible. We encourage you to play your part in keeping your account secure by using a strong password, not sharing your login credentials, and promptly reporting any suspicious activity to our support team. m nova88.

m nova88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies (required): Required for core platform functions such as maintaining your login session, processing transactions securely, and remembering your language preference. These cookies cannot be disabled as they are necessary for the platform to operate properly.
• Performance cookies: Collects information about how you use the platform — pages visited, time spent, and errors encountered — to help us improve speed and usability. m nova88. This data is anonymised and does not identify you as an individual.
• Functional cookies: Remembering your personal preferences such as favourite game types, display settings, and notification preferences, to deliver a more personalised experience.

You can manage or delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality of the platform m nova88 and you may be unable to log in or use certain features correctly.

m nova88 retain your personal data only for as long as is necessary for the stated purposes or as required by applicable legal and regulatory obligations. We do not keep data longer than necessary.

Our general data retention principles:

• Account data and registration information are retained for the duration of your active account and for five years following account closure, to meet audit requirements and support dispute resolution.
• Financial transaction records (deposits and withdrawals in MYR) are retained for seven years in line with standard accounting practice and financial compliance requirements.
• KYC documents (MyKad or passport copies) are retained for the duration of the active account plus seven years after closure, to meet anti-money laundering (AML) compliance requirements.
• Technical data such as IP address logs and session records are retained for 90 days for security and fraud detection purposes.
• Once the relevant retention period has expired, data is securely deleted using methods that ensure it cannot be recovered.

If you close your account m nova88 we will inform you of the relevant data retention period and provide a copy of your data upon request before final deletion is carried out.

As a member m nova88, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team by email at support@mnova88.click or via 24/7 live chat:

m nova88 is a platform intended exclusively for adults aged 18 and above. We do not knowingly collect, process, or store any personal data relating to individuals under the age of 18.

The mandatory KYC (Know Your Customer) process that all new members must complete is our primary mechanism for ensuring only eligible individuals — those aged 18 and above — can register and use the platform m nova88. Every member is required to submit identity verification documents confirming their age.

Should we discover that a person under the age of 18 has registered using false information, the account will be suspended immediately, all transactions will be reviewed, and all related data will be deleted in accordance with proper security procedures. Parents or guardians who discover that a minor has created an account at m nova88 is encouraged to contact us promptly at support@mnova88.click.

m nova88 may update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or technological developments that affect how we handle your data.

When significant changes are made:

• We will update the "Last Updated" date at the top of this document.
• A notification will be sent to all active members via the email address registered to their account m nova88 them.
• An in-platform notification will appear when you log in after the effective date of any amendment.
• For highly material changes, we will provide a notice period of at least 14 days before the changes take effect.

Continued use of the platform m nova88 after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how your data is being protected.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way m nova88 handles your personal data, please reach out to us through any of the following channels. Our team is available in Bahasa Melayu and ready to assist you:

• Privacy Email: support@mnova88.click — For enquiries related to personal data, access requests, corrections, or data deletion. We are committed to responding within 48 business hours.
• 24/7 Live Chat: For urgent enquiries regarding your account or data security, in-platform live chat is the fastest channel available.
• WhatsApp: Available around the clock for enquiries that require further discussion. The official number is listed under the "Contact Us" section of the platform.

For requests related to data rights (access, correction, deletion, or portability), please include the following information in your email:

• Full name registered to the account m nova88
• Registered phone number
• Type of request (access / correction / deletion / other)
• Specific details regarding your data or request

We value the trust you place in m nova88 with your personal information, and we are committed to always handling it with the highest level of care, confidentiality, and security.